Frequently asked questions

How do I get assistance with my Amazon Pay account setup?

You can use the Contact Seller Support link located at the bottom of every page in your Seller Central account to get 24/7 support.

What are the fees for Amazon Pay?

For pricing details, see Amazon Pay Fees.

Where can I find information about payments that are processed by Amazon Pay?

You can confirm payments that you have captured in your account balance in Seller Central. Be sure to select the Amazon Pay (Production View) from the Marketplace Switcher drop-down box at the top of the screen.

Your account balance is shown on the right. You can get more details, including the summary of payments that will be settled to your account, by clicking Reports > Payments under Statement View.

Additional information such as the buyer's name, order ID, and payment status is available by selecting Orders > Manage Transactions in your Seller Central account.