Note
If you have any questions or concerns about an order you made on
the Amazon website, contact Amazon customer support.
Filing complaints
If you have a question or complaint about your Amazon Payments account, contact us at this address or phone
number:
Amazon Payments, Inc.
PO Box 81226
Seattle, WA 98108.
866-216-1075
Please do not send payments or return items to this address.
Amazon Payments, Inc. is licensed and regulated in a number of jurisdictions. To file a complaint with your state agency, use the contact information below.
For more information about Amazon Payments, Inc. and its money transmission licenses, see our Money Transmitter License page.
Alabama customers
Online:https://asc.alabama.gov/for-industry/enforcement/complaint-procedure/
Hotline:
1-800-222-1253
Telephone Number:
334-242-2984
U.S. Mail:
ALABAMA SECURITIES COMMISSION
ENFORCEMENT DIVISION
P.O. Box 304700
MONTGOMERY, AL. 36130-4700
Alaska customers
For Alaska Residents Only:If your issue is unresolved by Amazon Payment, Inc. at 866-216-1075, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities 550 W. 7th Avenue, Suite 1850, Anchorage, Alaska 99501
If you are an Alaska resident with questions regarding formal complaints, please emails us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One
Arizona customers
Online:https://difi.az.gov/complaint
Hotline:
1-602-364-3100
Telephone Number:
602-771-2800
In Person or U.S. Mail:
Financial Services Consumer Service Section
Arizona Department of Financial Institutions
100 N 15th Ave, STE 261
Suite 310
Phoenix, AZ 85007-2630
Arkansas customers
Online:https://securities.arkansas.gov/file-a-complaint-2/
Hotline:
1-800-981-4429
Telephone Number:
501-324-9260
In Person or U.S. Mail:
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, AR 72202
California customers
Online:https://dfpi.ca.gov/submit-a-complaint/
Hotline:
1-866-275-2677
Telephone Number:
866-275-2677
In Person or U.S. Mail:
Department of Financial Protection and Innovation
Attn: Consumer Services Office
2101 Arena Blvd.
Sacramento, CA 95834
California Customer Notice:
You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Amazon Payments, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.
If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.
If you want a refund, you must mail or deliver your written request to Amazon Payments, Inc. at P.O. Box 81226, Seattle, WA 98108. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at Ask.DFPI@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834
Colorado customers
Online:https://banking.colorado.gov/consumers/file-a-complaint
In Person or U.S. Mail:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Colorado Customer Notice
https://drive.google.com/file/d/1JvjFKSxYmKZEBTzba9zppEKkV5Bc3BOU/view
If you have a question about or problem with your transaction—the money you sent
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado resident and have a complaint about the money transmitter—the company that sent your money
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via email at: Division of Banking at:
Colorado Division of Banking1560 Broadway, Suite 975
Denver, CO 80202 Email:DORA_BankingWebsite@state.co.us
Website:banking.colorado.gov/industry/money-transmitters
Connecticut customers
Online:https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Money-TransmitterHotline:
1-800-831-7225
Telephone Number:
860-240-8170
In Person or U.S. Mail:
Connecticut Department of Banking
Government Relations and Consumer Affairs
260 Constitution Plaza
Hartford, CT 06103-1800
Delaware customers
Online:https://banking.delaware.gov/consumer-complaints/
Telephone Number:
302-739-4235 or 302-577-6722
In Person or U.S. Mail:
Officer of the State Bank Commissioner
Attn: Complaint Department
1110 Forrest Avenue
Dover, DE 19904
District of Columbia customers
Online:http://disb.dc.gov/service/file-complaint-or-report-fraud
Telephone Number:
202-727-8000
In Person or U.S. Mail:
Department of Insurance, Securities and Banking
1050 First St. NE
Suite 801
Washington, DC 20002
Florida customers
Online:https://flofr.gov/sitePages/fileacomplaint.htm
Telephone Number:
850-410-9805
In Person or U.S. Mail:
Florida Office of Financial Regulation
Division of Finance
Consumer Assistance Group
200 E. Gaines Street
Tallahassee, FL 32399-0381
Florida Customer Notice
Florida customers with questions about compliance with the Florida Money Transmitters Code contact the Florida Office of Financial Regulation at:
200 East Gaines Street
Tallahassee, Florida 32399
850-487-9687
Georgia customers
Online:https://dbf.georgia.gov/consumer-resources
Telephone Number:
770-986-1633
In Person or U.S. Mail:
Department of Banking and Finance
2990 Brandywine Rd
Suite 200
Atlanta, GA 30341-5565
Hawaii customers
Online:http://cca.hawaii.gov/dfi/file-a-complaint/
Telephone Number:
808-586-2820
In Person or U.S. Mail:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
335 Merchant St
Room 221
Honolulu, HI 96813
Idaho customers
Online:https://www.finance.idaho.gov/complaint-guidance/
Hotline:
1-888-346-3378
Telephone Number:
208-332-8000
U.S. Mail:
Idaho Department of Finance
PO Box 83720
Boise, ID 83720-0031
Or Express Mail:
11341 West Chinden Blvd.
Building 4, Floor 3
Boise, ID 83714
Illinois customers
Online:https://idfpr.illinois.gov/admin/dfi/dficomplaint.html
Telephone Number:
312-814-6910
In Person or U.S. Mail:
Department of Financial and Professional Regulation
Administration - Consumer Complaints
555 West Monroe Street, 5th Floor
Chicago, IL 60661
Illinois Customer Notice
Illinois customers with questions about compliance with the Illinois Transmitter of Money Act can contact the Illinois Department of Financial Institutions Consumer Credit Section at (888) 298 8089.
Indiana customers
Online:https://www.in.gov/dfi/file-a-complaint/where-do-i-file-my-complaint/
Hotline:
1-800-382-4880
Telephone Number:
317-232-3955
In Person or U.S. Mail:
Department of Financial Institutions
30 South Meridian St.
Suite 300
Indianapolis, IN 46204
Iowa customers
Online:https://idob.iowa.gov/how-do-i-file-complaint
Telephone Number:
515-281-4014
In Person or U.S. Mail:
Iowa Division of Banking
200 East Grand Ave
Suite 300
Des Moines, IA 50309-1827
Kansas customers
Online:https://www.osbckansas.org/consumers/file-a-complaint/
Telephone Number:
785 296-2266
In Person or U.S. Mail:
Office of the State Bank Commissioner
Attn: Complaints
700 SW Jackson
Suite 300
Topeka, KS 66603
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Kentucky customers
Online:https://kfi.ky.gov/newstatic_Info.aspx?static_ID=347
Hotline:
1-800 223-2579 ext. 260
Telephone Number:
502 573-3390
In Person or U.S. Mail:
Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601
Louisiana customers
Online:https://ofi.la.gov/complaints/
Hotline:
1-888-525-9414
Telephone Number:
225-925-4660
U.S. Mail:
Office of Financial Institutions
PO Box 94095
Baton Rouge, LA 70804-9095
Maine customers
Online:http://www.maine.gov/pfr/consumercredit/complaint.htm
Hotline:
1-800-332-8529
Telephone Number:
207-624-8527
U.S. Mail:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Maryland customers
Online:http://www.dllr.state.md.us/finance/consumers/comphow.shtml
License Validation: https://www.nmlsconsumeraccess.org/
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Amazon Payments, Inc., NMLS No. 945504 at 1100 N. Eutaw Street, Suite 611, Baltimore, Maryland 21201 or at 410-230-6077
Massachusetts customers
Online:http://www.mass.gov/ocabr/government/oca-agencies/dob-lp/file-a-complaint.html
Telephone Number:
800-495-2265 ext. 501 within Massachusetts
617-956-1500 ext. 501 outside Massachusetts
In Person or U.S. Mail:
Consumer Assistance Unit
Massachusetts Division of Banks
1000 Washington St.
10th Floor
Boston, MA 02118
Michigan customers
Online:https://difs.state.mi.us/Complaints/
Hotline:
1-877-999-6442
Telephone Number:
517-373-1140
U.S. Mail:
Department of Insurance and Financial Services
PO Box 30220
Lansing, MI 48909-7720
Minnesota customers
Online:https://mn.gov/commerce/consumer/file-a-complaint/
Telephone Number:
651-539-1600
Hotline:
1-800-657-3602
In Person or U.S. Mail:
Minnesota Department of Commerce
85 7th Place East, Suite 280
St. Paul, MN 55101
Mississippi customers
Online:https://dbcf.ms.gov/complaint-form/
Hotline:
1-800-844-2499
Telephone Number:
601-321-6901
U.S. Mail:
Department of Banking and Consumer Finance
PO Box 12129
Jackson, MS 39236-2129
Missouri customers
Online:http://finance.mo.gov/consumers/consumer_complaint.php
Telephone Number:
573-751-3242
U.S. Mail:
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716
Montana customers
Online:https://banking.mt.gov/_docs/Complaint_Form.pdf
Telephone Number:
406-841-2920
In Person or U.S. Mail:
State of Montana – Department of Administration
Division of Banking and Financial Institutions
301 South Park
Suite 316
Helena, MT 59620-0546
PO Box 200546
Helena, MT59620-0546
Nebraska customers
Online:http://www.ndbf.ne.gov/consumers/complaint.shtml
Hotline:
1-877-471-3445
Telephone Number:
402-471-2171
U.S. Mail:
Nebraska Department of Banking & Finance
Financial Institutions – Complaints
P.O. Box 95006
Lincoln, NE 68509-5006
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Nevada customers
Online:http://fid.nv.gov/Resources/Resources/
Hotline:
866-858-8951
Telephone Number:
702-486-4120
In Person or U.S. Mail:
State of Nevada – Department of Business and Industry
Financial Institutions
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102
New Hampshire customers
Online:http://www.nh.gov/banking/consumer-assistance/complaint.htm
Telephone Number:
603-271-3561
In Person or U.S. Mail:
State of New Hampshire Banking Department
53 Regional Dr
Suite 200
Concord, NH 03301
New Jersey customers
Online:http://www.state.nj.us/dobi/consumer.htm
Hotline:
1-800-446-7467
Telephone Number:
609-292-7272
U.S. Mail:
New Jersey Department Of Banking and Insurance
PO Box 471
Trenton, NJ 08625-0471
New Mexico customers
Online:https://www.rld.nm.gov/financial-institutions/file-a-complaint/
Telephone Number:
505-476-4885
In Person or U.S. Mail:
New Mexico Regulation and Licensing Department
Financial Institutions Division
2550 Cerrillos Rd
Santa Fe, NM 87505
New York customers
Online:http://www.dfs.ny.gov/consumer/fileacomplaint.htm
Hotline:
1-800-342-3736
Telephone Number:
212-480-6400
In Person or U.S. Mail:
NYS Department of Financial Services
Consumers Assistance Unit One Commerce Plaza
Albany, NY 12257
North Carolina customers
Online:https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information
Telephone Number:
919-733-3016
In Person or U.S. Mail:
Commissioner of Banks
316 W. Edenton St.
Raleigh, NC 27603
North Dakota customers
Online:https://www.nd.gov/dfi/file-complaint
Telephone Number:
701-328-9933
In Person or U.S. Mail:
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismark, ND 58504
Ohio customers
Online:https://com.ohio.gov/request-and-file/file-a-complaint
Hotline:
1-866-278-0003
In Person or U.S. Mail:
State of Ohio, Department of Commerce
Division of Financial Institutions
Office of Consumer Affairs
77 South High St
21st Floor
Columbus, OH 43215-6120
Oklahoma customers
Online:https://oklahoma.gov/banking/complaints.html
Telephone Number:
405-521-2782
In Person or U.S. Mail:
Oklahoma State Banking Department
Attn: Mick Thompson, Commissioner
2900 N. Lincoln Blvd.
Oklahoma City, OK 73105
Oregon customers
Online:http://www4.cbs.state.or.us/ex/dfcs/complaint/index.cfm?fuseaction=home.english
Telephone Number:
503-378-4140
U.S. Mail:
Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405
Pennsylvania customers
Online:http://www.dobs.pa.gov/Consumers/Pages/File-a-Complaint.aspx
Hotline:
1-800-600-0007 (PA only)
717-787-1854 (outside of PA)
In Person or U.S. Mail:
Pennsylvania Department of Banking and Securities
Consumer Services
17 N Second St
Suite 1300
Harrisburg, PA 17101-2290
Puerto Rico customers
Online:https://www.ocif.pr.gov/querellas
Hotline:
1-800-981-7711
Telephone Number:
787-723-8445
In Person or U.S. Mail:
Office of the Commissioner of Financial Institutions
Building Center Europa-Suite 600, 1492 Ave.
Ponce de León (in front of the Center of Fine Arts)
San Juan, Puerto Rico 00907
Commissioner of Financial Institutions
Attention: COMPLAINTS DIVISION
Office of the Commissioner of Financial Institutions
PO Box 11855
San Juan PR 00910-3855
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Rhode Island customers
Online:http://www.dbr.ri.gov/divisions/banking/complaint.php
Telephone Number:
401-462-9503
In Person or U.S. Mail:
Department of Business Regulation-Division of Banking
1511 Pontiac Ave
Bldg 68-1
Cranston, RI 02920
South Carolina customers
Online:https://consumer.sc.gov/consumer-resources/consumer-complaints
Hotline:
1-800-922-1594
Telephone Number:
803-734-4200
In Person or U.S. Mail:
South Carolina Department of Consumer Affairs
293 Greystone Blvd.
Suite 400
Columbia, SC 29210
Post Office Box 5757
Columbia, South Carolina 29250-5757
South Dakota customers
Online:http://dlr.sd.gov/banking/consumers/consumer_complaint_reference_list.aspx
Telephone Number:
605-773-3421
In Person or U.S. Mail:
Division of Banking
South Dakota Department of Labor and Regulation
1714 Lincoln Ave.
Suite 2
Pierre, SD 57501
Tennessee customers
Online:https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html
Hotline:
1-800-778-4215
In Person or U.S. Mail:
Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
312 Rosa L. Parks Ave
Nashville, TN 37243
Texas customers
Texas Customer NoticeIf you have a complaint, first contact the consumer assistance division of Amazon Payments, Inc., at 866-216-1075. If you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:
Texas Department of Banking
Non-Depository Supervision Division
2601 North Lamar Boulevard
Austin, Texas 78705-4294
1-877-276-5554 (toll free)
https://www.dob.texas.gov/money-services-businesses/how-file-complaint
Utah customers
Online:http://dfi.utah.gov/resources/helpful-links/file-a-complaint/
Telephone Number:
801-538-8834
In Person or U.S. Mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800
Vermont Customers:
Online:https://dfr.vermont.gov/file-complaint-or-seek-help-and-other-assistance
Hotline:
888-568-4547
Telephone Number:
802-828-3307
In Person or U.S. Mail:
Vermont Department of Financial Regulation
Banking Division-Consumer Assistance
89 Main St
Montpelier, VT 05620-3101
Virginia customers
Online:http://www.scc.virginia.gov/bfi/complain.aspx
Telephone Number:
804-371-9657
In Person or U.S. Mail:
Virginia Bureau of Financial Institutions
1300 East Main St
Suite 800
Richmond, VA 23218-0640
Virginia Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218-0640
Washington customers
Online:http://www.dfi.wa.gov/cs/complaint.htm
Hotline:
1-877-746-4334
Telephone Number:
360-902-8703
U.S. Mail:
Department of Financial Institutions
Division of Consumer Service
PO Box 41200
Olympia, WA 98504-1200
West Virginia customers
Online:http://www.dfi.wv.gov/consumers/complaints/Pages/default.aspx
Telephone Number:
304-558-2294
In Person or U.S. Mail:
West Virginia Division of Financial Institutions
900 Pennsylvania Ave
Suite 306
Charleston, WV 25302-3542
Wisconsin customers
Online:https://dfi.wi.gov/Pages/ConsumerServices/WisconsinConsumerAct/FileAComplaint.aspx
Telephone Number:
608-264-7969
U.S. Mail:
Department of Financial Institutions
Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-8041
Wyoming customers
Online:https://wyomingbankingdivision.wyo.gov/how-to-file-a-complaint
Telephone Number:
307-777-7797
In Person or U.S. Mail:
State of Wyoming
Division of Banking
Hathaway Building
2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
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